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Monthly Archives: May 2016

Review – Ytria consoleEZ

Posted on May 25, 2016 by Karl-Henry Martinsson Posted in Notes/Domino, Reviews, Software, Utilities 3 Comments

Recently I wrote about the great customer service I received from Ytria, and that made me realize that I haven’t been writing about one of their newer tools yet. The tool is consoleEZ, and it has actually been out for over a year. A new version was recently released.

As the name indicates, it is a Domino server console on steroids. You can load a number of consoles into one window, have them neatly tiled and get a great overview of what’s happening on your servers. Just like all other Ytria tools it runs in it’s own process, which means that it does not lock up your Notes, Administrator or Designer client. This is of course very convenient.

consoleEZ1

Each console window has a field where console commands can be entered. A nice feature here is auto-complete/type-ahead. You also have a drop-down button that will give you any previous commands you sent to any console, it does not have to be the one you are working on. And the commands are saved, as opposed in Domino Administrator where you lose your command history when you close the client.

You can also launch a task viewer, where you can see what tasks are running on a specific server. It updates every 3 seconds, so you can stay updated for example on views being updated, somethings I sometimes need.consoleEZ2

I would highly recommend consoleEZ for any Domino administrator, as well as for the more advanced developer who need to see what’s happening on the servers.

Contact Ytria for a current price quote in you region.

 

MWLUG – Abstract submission deadline approaching

Posted on May 25, 2016 by Karl-Henry Martinsson Posted in Community, IBM/Lotus, MWLUG Leave a comment

The deadline for session abstract submissions to MWLUG is this Friday,  May 27. You have until 5pm that day to submit any session you like to present at the conference, which takes place in Austin August 17-19.

Even if you don’t plan to present, you can of course register for the conference. There is a limited number of seats, so don’t miss out on this conference!

 

Good vs bad customer service

Posted on May 6, 2016 by Karl-Henry Martinsson Posted in Generic, IBM/Lotus, Software, Utilities 2 Comments

Today I experienced some very good customer service, and that made me think about how important that is when it comes to how a company is seen by customers (current and prospective).

What happened was that I downloaded the latest version of Ytria‘s developer tools (scanEZ, toolBarEZ, viewEZ, designPropEZ and signEZ). I been using those tools for year, and was very excited when I found out they had just released a major new version. So I downloaded it as normal, installed it and then logged in to our account to get the new license keys. I then found out that the license had not been renewed last fall. I got the invoice and passed it on within my company, but somewhere on the way it got dropped.

So now I had the new version installed, but could not use it as I did not have any valid license keys. I found the old invoice, mailed Ytria and they told me that we could just pay that invoice and the license would be reinstated. They even gave me temporary license keys so I could get up and working even before that payment was sent out from our accounting department. I had not expected that, and this little thing really impressed me. I have always liked their tools and their customer service and support is excellent.

Then we have the opposite. Recently my wife broke her phone, a Samsung Galaxy Note5. She is dependent on it and uses it every day, not only for calls and internet but also to sign things with the pen (that’s the reason she got the Note). She contacted the insurance/replacement company AT&T is using for this kind of exchanges/insurance claims and started the process online. Then when she talked to them they told her that the Note5 was back-ordered and they did not knwo when they would get one in for her. They could not tell if it would be a day or two weeks. My wife was using her old Galaxy S4 temporary, and she was not happy to hear this. So we all switched our family plan (with 5 phones, a tablet and a hotspot) to T-Mobile withing a couple of days. We are even saving some money after switching (if you sign up for three lines you get one without any extra cost), plus we all got brand new phones (Samsung S7 Edge) with a “buy one get one free” offer. We also got a few other goodies (one VR headset and one year free Netflix per phone).

So in one case the company made an existing customer happy and gained long-term loyalty, in the other case the company lost a customer spending $400+ on their services and pushed us to a competitor.

PS. If you are a Notes/Domino developer or admin, Ytria will have a webcast on Wednesday, May 11 where they will demonstrate the new version and it’s features.

 

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